Webhook Events

Events provide a way for external systems to be notified when activity occurs within CDS Global platforms.

Rather than repeatedly polling APIs for changes, systems can subscribe to events and receive notifications whenever a supported action takes place, such as a customer placing an order, a subscription being renewed, or a customer record being updated.

Events enable near real-time integration between CDS Global and external platforms, allowing clients to automate processes, synchronise data, trigger customer journeys, and maintain consistency across multiple systems.

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Common Use Cases

Events can be used to:

• Create or update customer records within external CRM platforms.
• Trigger onboarding, retention, or engagement journeys.
• Synchronise subscription and entitlement data with third-party systems.
• Trigger fulfilment, marketing, or operational workflows.
• Maintain an audit trail of customer and subscription activity.

How Events Work

When a supported action occurs within CDS Global, an event is generated and delivered to any subscribed endpoints. Each event contains:

• An event type identifying the action that occurred.
• The date and time the event was generated.
• A payload containing the relevant business data.

Clients can subscribe to one or more event types depending on their integration requirements.

IMPORTANT

Your webhook endpoint must be publicly accessible and use HTTPS.