Billing & Payments

Payment Method Management

Payment Method Management enables customers with recurring card-based subscriptions or memberships to securely update their payment details online.

The functionality is designed to provide customers with a convenient self-service mechanism for maintaining their payment information ahead of future renewal or recurring billing events. This helps to reduce disruption caused by expired cards, card replacements and other changes that may otherwise prevent future payments from being collected successfully.

As part of a wider involuntary churn prevention strategy, Payment Method Management can also play a key role in payment recovery journeys. Following a failed payment attempt caused by outdated or invalid card details, customers can be directed to Solo to provide updated payment information before the next collection attempt is made.

By allowing customers to resolve payment issues independently, organisations can improve payment success rates, reduce service contacts and minimise avoidable subscription or membership cancellations.

Benefits

• Reduces involuntary churn
• Improves payment success rates
• Supports payment recovery strategies
• Reduces payment-related customer service contacts
• Provides a secure self-service experience

Invoice Payments

Invoice Payments enables customers to settle outstanding balances directly through a secure online payment experience.

When an unpaid balance exists, customers can be presented with the option to make a payment against their outstanding invoice, allowing them to quickly resolve the balance without requiring assistance from customer services.

By providing a simple and convenient self-service payment journey, organisations can improve collection rates, reduce manual intervention and provide customers with greater visibility and control over their account.

Benefits

• Accelerates debt recovery
• Improves customer convenience
• Reduces customer service effort
• Supports faster invoice settlement
• Improves payment collection efficiency